AITicketCommentSource_vw


Description

Support ticket comments analytics view - Comprehensive analytical view of ticket comment data excluding deleted comments. Designed to support AI-powered analytics for customer communication analysis, support interaction tracking, and service quality assessment across the iCentral platform and marketplace ecosystem.

Columns

Column Type Size Nulls Auto Default Children Parents Comments
ID int identity 4 null

Primary key - Comment unique identifier for each ticket comment record

TicketID int 4 null

Ticket reference - Links to the support ticket this comment belongs to (foreign key to CentralizedTicket.TicketID)

DateCreated datetime 16,3 null

Comment date - Date and time when the comment was posted

CreatedByName varchar 255 null

Comment author - Name of the person who posted the comment

UserEmail varchar 100 null

Author email - Email address of the comment author for contact and identification

Company varchar 200 null

Author company - Company or organization the comment author belongs to

ContentWithOutHtml varchar 2147483647 null

Comment content - Text content of the comment with HTML formatting removed for analysis

IsInternal varchar 3 null

Internal flag - Showing Yes/ No

IsAutoComment varchar 3 null

Auto-generated flag - Showing Yes/ No

Relationships

View Definition


Possibly Referenced Tables/Views